About us
We are pleased to offer our patients a range of options
for their dental care.
We offer NHS care to children but adult patients are
treated privately.
At this practice we only offer Functional Appliance privately.
If your child needs this type of treatment we will
discuss the treatment with you including costs. You will
also be given an NHS option. However, the decision on
whether to have private treatment is yours.
Your orthodontist and practice staff will be pleased to
provide information on private care at the practice.
The practice offers a number of different payment
options and it may be possible for the treatment to be
paid for in stages. Just ask at reception for further
details.
Copy of our private fee scale is available from reception.
Our private fees are based on an hourly rate which covers
our practice expenses and allows us to provide a
high standard of care and service to our patients.
Patients who choose to pay for their treatment on a
wholly private basis receive the following benefits; late
afternoon and Saturday appointments and a choice of
metal, gold or ceramic brackets. These are in addition to
the following services that we provide for all of our
patients:
- Care in an emergency
- A speedy complaints procedure
- Reminders that check ups are due
- Full compliance with recommended infection control procedures
We provide orthodontic care for children under the NHS
and privately. The Orthodontic Centre also undertakes
adults private cases. Full written details of our private fee
scale are available from Reception.
The practice has four surgeries Our premises and surgeries
are accessible to wheelchairs.
In
order to comply with current Disabled Access
legislation introduced by the Disability Discrimination
Act on 1st October 2004, the Orthodontic Centre
has recently carried out a thorough and comprehensive
access audit. To this end we have gathered some
information provided by organisations such as
the British Dental Association and the Disibility
Rights Commission. We would like to welcome
and facilitate the treatment of patients with
disabilities at the practice given the structural
limitations imposed by the building which was
constructed in 1884. Obviously vast alterations
to the building would impose a major disruption
to the running of the business and the safety
of our patients and the continuity of their
treatment.
We
have a portable ramp available for step-free
access into the ground floor of the building.
The ground floor surgery is wheelchair accessible
and toilet facilities are available but require
assistance.
We
would ask any disable patients to kindly telephone
us in advance so that provisions and assistance
can be made beforehand.
The
issue of Disabled Access is very important to
us, and we make it a topic at our weekly practice
meetings. Please follow developments on our
website and in our practice leaflet.
Good communication
with our patients is very important to us and
we take time to explain proposed treatment,
any risks associated with it as well as available
alternatives. There will always be time to ask
questions about the treatment or any other aspect
of care at the practice. As a patient of the
practice you will receive recalls at agreed
intervals.
Information
about you
In order to provide
you with a high standard of orthodontic care
and attention, we need to hold personal information
about you. This practice complies with the 1998
Data Protection Act and our data protection
policy describes our procedures for ensuring
that personal information about patients is
processed fairly and lawfully and kept confidential.
Please ask at reception if you would like to
see our policy.
Missed appointments
If you are not
able to keep your appointment please give us
at least 24 hours’ notice. If less than
24 hours’ notice is given a charge of
£1 per minute may be made. If you are
pleased with the care and treatment you receive
from our practice, please recommend us to others.
We welcome new patients.
Refund policy
and complaints
We want you to
be entirely satisfied with your care and treatment.
If you are not satisfied with the care or service
provided at the practice please talk to our
complaints manager, Mrs Jane Hawthorne, who
will deal with the complaint according to the
practice’s complaints policy.
If you would like any further information about care at the
practice please contact us on 0118 9664511.
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